A study of interaction in Chinese-language cross-cultural classes via long distance synchronous videoconferencing.

Abstract

Despite technological improvements, teachers and students still often find interaction in distance classes difficult. Literature on this subject pointed to problems such as connection instability, poor image, sound clarity, no sense of immediacy, and less error correction than in face to face classes, and suggested remedies including giving faster feedback, lessening student anxiety or feelings of isolation, and making the class feel more immediate. However, there has not yet been any systematic exploration of Chinese distance teaching. This study uses the long-distance learning interactive model and employs questionnaires, live observation, and interviews with teachers to analyze the difficulties and strategies applicable to cross-cultural Chinese teaching. The teachers involved were Taiwanese, and students were Japanese and American. Factors found to negatively influence interaction include monotonous activities, poor connectivity, unfamiliarity with software, unfamiliarity with distance classes, and too few activities involving two-way communication. Results show that improving the quality of long-distance education requires a stable Internet connection, activities related to real-life experiences, developing user familiarity with long-distance communication, and reducing student anxiety. This study is intended as a reference for long-distance course design and teacher training.