員工生涯發展、工作滿足及在職進修學習動機之相關研究－以金融產業資訊部門員工為例

Abstract

在金融環境日趨複雜，以及金融相關資訊科技快速的發展與應用下，改變了金融業的競爭型態；資訊部門人員成為金融業資訊科技使用和成功實行的重要關鍵。對金融業資訊部門員工而言，唯有員工不斷自發性的終身學習、技能不斷提升與發展，才能為企業及自己創造更美好的未來。 本研究目的在瞭解金融產業資訊部門員工生涯發展階段、工作滿足、進修動機，在不同個人變項上的差異情形，與彼此之間的相關等。期藉此發現，提供金融產業在教育訓練後續規劃或員工個人終身學習時之參考，以提升員工工作滿足與人力素質。 本研究先經由文獻得到理論的依據，再採用問卷調查法，以台灣十四家金控公司及其下轄公司之資訊部門員工，合計抽選出300人作為研究樣本進行調查，得有效問卷175份。所得之資料應用統計方式進行量化分析，歸納成結論如下： 一、金融產業資訊部門員工對於成熟發展階段及成長建立階段的認知程度最高。 二、金融產業資訊部門員工不同生涯階段的認知不能單以年齡、年資衡量，亦包含工作感受、需求、投入態度等心理上原因。 三、金融產業資訊部門員工對工作滿足認同為普通程度。 四、金融產業資訊部門員工進修有多方面的動機。 五、對工作滿足認知與不同生涯階段認知相關。 六、對工作滿足升遷狀況構面認知程度與員工進修動機有相關。 七、對不同生涯發展階段認知與員工進修動機有相關。

ABSTRACT It’s getting more and more competitive in Financial Industry due to the Taiwan government plan to combine the holding companies from 14 to 7. IT is the key factor in financial companies to increase competitiveness, so the employees in IT department are very important for financial companies. Employees must endeavor to life-long learning on their own initiatives, and enhance their career competitiveness to seek for more opportunities for suitable jobs and growth in the career life. The purpose of this study is to have a further understanding of the influences of the career development phase, job satisfaction, and continuing study learning motivations of financial industry IT department employees on different personal variables, as well as their interrelationships, in the hope of providing the findings of this research to the financial industry as the reference for the follow-up plan of education training or personal life-long learning in enhancing the job satisfaction of the employees and human resources qualities. This research is grounded on the theoretical basis derived from related literature. Then, questionnaire investigation is adopted with the employees of the holding companies IT departments taken as the targets, and 300 employees for sampling survey. The number of valid questionnaires obtained is 175. The followings are concluded after conducting quantitative analysis in statistic method with the information obtained. 1. Most of the employees of the financial industry IT departments are in the phase of advancing and disengagement.

2. The division of the career phases of the employees in the financial industry IT departments is not limited to age and seniority, but related to the personal variables including gender, education, marriage status, position, etc. 3. The job satisfaction of the employees in the financial industry IT departments is only in the level of “fair.” Especially, most of the employees are not satisfied with the aspect of “promotion.” 4. The employees in the financial industry IT departments pursue for continuing study with many-sided objectives which may differ because of various personal backgrounds. 5. The perceptions of job satisfaction are related to the career phases of the employees. 6. The perceptions of job satisfaction are related to the different learning motivations for the employees to pursue further learning. 7. Career development phase are related to the different learning motivations for the employees to pursue further learning.