銀行員工工作壓力、自我效能與組織公民行為之關聯性研究

Abstract

我國銀行家數眾多，競爭相當激烈，加上環境與經營型態之轉變，愈來愈期望員工展現利他的組織公民行為，且利於組織在變遷過程中增強組織能力。本研究旨在了解銀行員工在工作壓力、自我效能與組織公民行為之間的關係。採用問卷調查369名銀行正職員工，得有效問卷回收328份，有效問卷回收率為91.62%，有效問卷統計分析後，獲致結果如下：（1）工作壓力與組織公民行為之間呈顯著負向關係（2）自我效能會顯著弱化工作壓力對組織公民行為的負向影響。因此，銀行宜設法降低員工工作壓力感，且宜一併提高員工自我效能感。The banks in Taiwan are confronted with fierce competition because there are many banks and their environment as well as business patterns are ever-changing. Thus, the bank employees have been expected to show altruism organizational citizenship behaviors so that the banks can enhance their organizational capabilities during the change. This study aimed to explore the relationship among the bank employee’s job stress, self-efficacy and organizational citizenship behaviors. There were 369 questionnaires sent to banks’ official employees and 328 (91.6%) valid ones were returned. After conducting statistical analyses, the results of this study are as follows: (1) A negative relationship exits between job stress and organizational citizenship behaviors; (2) Self-efficacy significantly weakens the negative impact of job stress on organizational citizenship behavior.Therefore, it is suggested that banks should simultaneously reduce their employees’ job stress and enhance employees’ self-efficacy to gain employees’ organizational citizenship behaviors.