The Influence of Leadership and Training Delivery Methods on Job Satisfaction in Hospitality Industry

Abstract

無中文摘要

This research aims to explore hospitality industry front-line employees and supervisors/ managers’ job satisfaction toward leadership and training delivery methods. In addition, the factors affecting hospitality industry employee’s job satisfaction were also explored. In order to fulfill research purpose, in-depth interview was conducted as qualitative method in this study. There were totally 17 participants including 8 front-line employees and 9 supervisors/ managers from 9 different hospitality industry organizations. This study found that employees hoped to have good relationship with their supervisors at the workplace. For training delivery methods, on-the-job training made hospitality industry employees felt most satisfied because of the advantages of effectiveness and impressiveness. In addition, interpersonal relationship, work itself and learning and growth opportunities were top three factors affecting hospitality industry employees according to the results in this study.