餐旅專業培訓課程對自我導向學習能力影響之研究

Abstract

觀光市場的興盛，使得旅館業的需求量提高，在高度競爭下，許多企業將管理者的能力視為組織競爭力的優勢資源，本研究旨在探討餐旅高階主管經餐旅專業培訓課程後，對自我導向學習能力方面之增進情形，與影響高階主管自我導向學習能力的正負向因素。 本研究以國內T旅館集團高階管理者為研究對象，並與集團業主共同規劃設計之餐旅專業培訓課程，11位受訓主管於課後所撰寫的反思學習單為本研究主要分析內容，共計有125份。在自我導向學習能力方面，以內容分析法、課程前後表現次數統計和t檢定作分析。 分析高階管理者自我導向學習的能力，指學習者在「學習意願」、「自我掌握」、「自我管理」三個構面下進步的情形，最後進行評分者信度檢定。本研究重要發現如下： 高階主管在餐旅專業培訓課程後，在自我管理及自我掌握方面能有顯著的進步。在自我管理方面，包括學習者能擁有良好的管理技巧、能為學習設定具體時間、是個做事有方法的人等。在自我掌握方面，學習者能擬定自我學習目標、樂於尋找工作問題的答案，以及學習者能評估自己的績效表現等。在學習意願方面則無顯著進步。 影響培訓學員自我導向學習之正向因素，包括組織正面支持、講師授課內容及方式、撰寫反思學習單之活動及喜好學習和主動學習的個人特質，而工作忙碌則為影響自我導向學習之負向因素。 本研究屬個案研究，研究結果雖無法推及其他餐旅業者，但可供餐旅業者未來規畫高階主管專業知能成長之重要參考。本研究亦針對餐旅業組織、學習者、教育培訓者及後續研究提出建議。The prosperity of the tourism market and the demand for the hotel industry to improve in a highly competitive market gives many companies the belief that having high quality managers is a competitive advantage and an excellent resource. Therefore, this study explored self-directed learning of hospitality executives in professional training courses and the positive and negative factors that influence self-directed learning. In this study, 11 trained executives of the domestic T-hotel group performed 125 analysis on the course to reflect on their learning. In the self-directed learning, the content analysis of the courses were administered before and after their performance and were measured using statistics and t-test.The self-directed learning analysis contained the areas of learning control and desire, self-management, three dimensions of the progress of the case, and a reliability test. The results of this study showed that executives in the hospitality professional training programs demonstrate significant progress in self-management and self-control. In addition, the positive factors affecting self-directed learning included the organization of positive support, the lecturer teaching the content, and the quality of writing which was reflected in learning activities. A negative factor in self-directed learning was a large amount of work and stress.